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Department: Support department

Assistant Manager Support / product Consultant (SD_V001)

Profile: A Commerce Graduate with, preferably, a Management Degree. Applicants should have previous customer service experience within a business to business capacity. Excellent communication and keyboard skills are also essential for this role

Functions: product Consultant will be supporting customers to implement the S-AppSys’s Solutions and Speaking with new and existing corporate customers on a daily basis, Will be providing the maximum level of customer service and ensuring that sales orders are completed smoothly, by managing a team of support executives or by own and need to accomplish the sales target also.

Responsibilities and tasks will include but not limited to:
  • Handling customer, complaints and feedback and providing maximum level of customer satisfaction and ensuring the company’s quality standards and on time delivery and implementation of S-AppSys’s Solutions by own and managing the team of support executives.
  • Attending incoming enquiries onsite and off-site, establishing the customer’s needs and converting these into sales
  • Telephone account management, responding to customer enquiries and processing orders over the- telephone and online via email or onsite visit.
  • To ensure that all quotations are up to date and are dispatched to the client on a same-day basis.
  • To ensure activity reports are provided to Office as necessary.
  • To remain friendly, polite and efficient at all times to ensure that the Company’s goal of total
  • Customer satisfaction is achieved at all times for both clients and company personnel.
  • Maintaining and developing relationships with existing customers via meetings, telephone calls and emails;
  • Negotiating the terms of an agreement and closing sales;
  • Gathering market and customer information and gaining a clear understanding of customers' businesses and requirements;
Essential requirements & Desirable attributes:
  • Should have excellent written & spoken English, coaching, negotiation and interpersonal skills
  • Pleasant telephone manner, business presentation
  • Good IT skills and good communication skills
  • Attention to detail and enthusiastic, flexible and adaptable
  • You should also be self-motivating and proficient to work very independently
  • Eager to put the extra hours of work to grow up the business.
  • Prospective candidates can mail resumes to: jobs@s-sappsys.com

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